Balanced Scorecard

List of Articles Balanced Scorecard

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1 - Incubators Performance Measurement by means of Balanced Scorecard
Sara Safari Mausome Madah

ong with formation of incubators and science and technology parks, by direct support of ministry of Science, Research and Technology, ministry of Industries and Mines, ministry of Industrial Development and Renovation, Governors and etc., decided to develop the incubato More

ong with formation of incubators and science and technology parks, by direct support of ministry of Science, Research and Technology, ministry of Industries and Mines, ministry of Industrial Development and Renovation, Governors and etc., decided to develop the incubators; this resulted in establishment of more than 40 incubators, with technical fields of activity, in Iran. One of the outstanding subjects regarding these incubators, with more than five years of activity, is that there has not yet been any studies and researches on incubators performance measurement, therefore this makes the judgment on effectiveness of performances quite complicated and difficult. In this paper, we have tried to provide a method which is adaptable with the features of these incubators for management and evaluation of them. The model used in this article is the "Balanced Scorecard"(BSC). By considering and focusing on different aspects of this model which are: Finance, Tenants(customers), Processes for service delivering in incubators and Growth and Development, first the effective indices for performance measurement were specified, then by means of TOPSIS method, a method for incubators -as non-profit governmental organizationsmeasurement was introduced. Manuscript profile
Open Access Article
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2 - Providing a Model for Evaluating Knowledge Management Systems Using Balanced Scorecard at Pars Khodro Company
Behzad Hasani ٌRocxana Fekri
10.52547/jstpi.21036.18.71.55

20.1001.1.17355486.1401.18.71.3.6

The purpose of this research is to identify and prioritize the criteria of knowledge management systems using BSC. The research method is descriptive-survey and the type of applied developmental research is Friedman and AHP ranking tracking method. Statistical populatio More

The purpose of this research is to identify and prioritize the criteria of knowledge management systems using BSC. The research method is descriptive-survey and the type of applied developmental research is Friedman and AHP ranking tracking method. Statistical population included all experts and top managers of Pars Khodro Company (157 people) and sample size was 111 people based on Cochran formula. Data were collected using a questionnaire designed by previous studies and expert opinions. Content validity index (CVR) was used to determine the validity of the questionnaire and Cranach’s alpha coefficient of 0.728 was used to determine its reliability. Data were analyzed using SPSS and EXPERT CHOICE statistical software. The results showed that: BSC's vision is financial, customer, growth and learning and internal processes respectively. From the financial point of view, the CEO's financial knowledge is the highest and avoidance of duplication of costs is the lowest, and from the customer's perspective, the highest priority is to improve the quality of customer service and the customer's least. And change in the system is the least important of the improvements, and lastly, the internal process view has the least degree of effectiveness of the system in achieving the most desirable organizational objectives and document size. Manuscript profile

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List of Articles Balanced Scorecard